Privacy Policy

We recognise the importance of personal information and are committed to protecting the information of our users. Our Data Privacy Policy explains the information we collect through the Manipal Pharmacy App/Website, which includes details about how we collect information, what information we collect and how we may use the information. In addition, we also take care while sharing collected information, the choices we offer to the user regarding access and deletion of information, and the measures we put in place to keep the information secure.

You are advised to thoroughly go through our privacy policy before using or availing any of our products and services. By browsing, visiting, accessing, or purchasing on our App/Website you agree to be bound by the terms of our privacy policy.

We reserve the right to change, modify, add or delete portions of the terms of this privacy policy, at our sole discretion, at any given time. To keep up with the update, we request that you review the policy periodically. Our privacy policy applies only to the services provided on our App/Website. We are not responsible for the content and privacy policies of third-party websites or applications.

• User: Anyone who has registered on the Manipal Pharmacy App/Website.
• Visitor: Anyone who visits the App/Website without registering.
• Partners: Third parties whom we engage in carrying out our business (e.g., logistics, technology and payment partners etc.)
• Service Providers: Third-party entities we use to support our business (e.g., credit card processing, customer support, auditing, administering surveys, advertising, analytics etc.)
• Data: Includes non-personal information, personal information, and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit, register, browse, or purchase on our mobile web application.
• Data Protection Laws: Any laws in force in India at the time that apply to data privacy and protection, including but not limited to the IT ACT 2000, SPDI Rules 2011.

• Browse through our Website/App
• When customers register on our Website/App, providing their information
• When customers place orders on our Website/App
• When customers provide feedback on our Website/App, fill out surveys, etc.

We and our allied service providers may use various technologies to collect and store information when you visit our Website/App, and this may include using cookies or similar technologies to identify your browser or device. We collect any information the users share through third-party surveys and feedback forms related to the Website/App.

• Details of your device that includes IP Address, Operating System, browser used.
• Keeps a track on the browsing activity
• Geographical location
• Date and time
• Search terms used

When you register on our App/Website, we collect the following information:

• Basic details of the user that include Name, Age, Phone Number, Gender, DOB, Email ID
• Health details that include Blood Group, Medical History, and Health Status
• Government-issued identification information
• Payment details
• App Account information and password
• Usage information on the browser and mobile application
• Loyalty program information

When you make purchases on our App/Website, we collect the following information:

• About the orders
• Medical Practitioner who have issued the prescription
• Dosage details
• Treatment plans and notes
• Order history (If Applicable)

For training purposes and to improve our Website/App, we may keep records of all communications with the users, both verbal and electronic. All testimonials and feedback given by the user may be stored and published.

• Authorise the user's access to our Website/App
• Provide the service the user requires of us
• Evaluate and improve our Website/App
• Respond to and support users of our Website/App
• Send order confirmations and reminders to users
• Customise and tailor our Website/App to better cater to users
• Communicate with the user about products, services, and programs
• Administer surveys to users, and obtain user feedback
• Troubleshoot in case of problems
• Offer and administer loyalty programs
• Comply with legal requirements
• Detect fraud and/or violations of the Terms and Conditions of our Website/App
• To resolve any request, grievance, or complaint raised by the user
• Internal purposes like auditing, and data analysis to improve our products

We may share information collected from you with our third-party service providers who assist us in providing the service we offer through our App/Website. For instance, we may share your payment-related information with our third-party financial payment gateway providers in order to process transactions made on our App/Website. Similarly, we may share your contact details with our third-party partners, such as logistics providers, for the fulfilment of orders. We may share your information with third parties or government agencies when required by law or judicial order, or to fulfil legal requirements.

We may also share anonymised data in the aggregate with sponsors, advertisers, investors, and strategic partners in order to help the business grow. We analyse data, track trends, build algorithms, create databases for rating systems, recommendation engines, etc., that help us in understanding our customers better.

By browsing through our App/Website, you are allowing us to disclose information collected with our third-party service providers and partners.

• The use of cookies can be disabled in the browser settings if the browser supports it. However, if cookies are disabled, some functionality of our Website/App may not work as expected. Users can opt out of receiving promotional emails, marketing material, and non-essential emails by using the unsubscribe link provided in such emails.

We have put in place rules, procedures and technical measures to keep your information secure and safe from destruction, theft, corruption, unauthorised access, modification, and disclosure.

Technical measures include the use of encryption to store sensitive data (e.g., passwords, prescriptions), HTTP (secure HTTP), and the use of firewalls. Authorised personnel will have role-based access to information.

If you suspect your data has been compromised, you may get in touch with our authorised personnel which you can refer to in the contact us section.

The user data will be retained for a period specified by legal requirements, resolving disputes, and the period permitted by law. Such data will be stored and accessed securely with appropriate measures to ensure it is not accessed improperly. Additionally, anonymised data may be retained for IT purposes for analysis.

Our App/Website includes hyperlinks to external payment vendors/service providers. You hereby agree that we are not responsible for the use/misuse of your information by such entities and for any loss or damage that may be incurred by you due to the same. Such third-party websites may have their own policies regarding information collection, use and dissemination. You are required to be fully aware of the same when you visit those websites/hyperlinks.

Patient data will be stored on our server. We follow very stringent data storage & data security policies to store & manage the data.

To maintain the accuracy of the personal data and to prevent unauthorized access, we have implemented appropriate physical, technical, and administrative measures to safeguard and secure the personal data we collect.

We use Secure Socket Layer (SSL) protocol to protect in transmission the personal data we collect online. When you type any insensitive information, it will be automatically converted into codes before being securely dispatched over the internet. All electronic personal data that we maintain in DB is securely stored and further protected through our use of appropriate access controls.

In addition, to better protect your personal data, some areas of the website channels are inaccessible unless you supply individually identifiable and verifiable information, As stated above, in some instances we may entrust personal data to third party service providers/users (including service providers/users outside of your jurisdiction) upon your acceptance, binding them to protect the security of Personal Data and only to use it for the purposes we specify.

Notwithstanding the above, Manipal is not responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties.

From time to time, we send you emails, newsletters, updates alerting you to new features, products, promotions or services pertaining to the site. If you no longer wish to receive these materials from us, you may opt out of receiving them. We will gladly comply with your removal requests.

In compliance with the CAN-SPAM Act, on each marketing email transmitted by the site, there are instructions for opting out of receiving future emails. Such instructions may include, without limitation:

• Clicking a link in the email sends a reply to the sender's server instructing the server of the sender's desire to opt out of future emails.
• Instructions for mailing a written request to be removed from future emails. All requests to opt out of future emails will be respected.

In the future, we may need to change the Online Privacy Notice or the Life's On Consumer Privacy Notice. Please review it periodically. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we may share it with anyone.

Any change to a privacy notice will become effective when we post the revised notice on the Site. Your use of the site following these revisions acknowledges your receipt of the revision and your agreement to and acceptance of the revised privacy notice.

Once you give consent, you unconditionally agree that becoming a user of the App/Website, the App/Website and its services signify your assent to our privacy policy. You provide your consent to the collection of data as required under applicable law. In addition, our services may be unavailable to you in the event such consent is not given.

If you have any grievances on the data collected, processed or stored by Manipal, you may reach out to the Grievance Officer with questions or concerns about these privacy policies as follows: